From the course: IT Service Desk: Service Management
Join today to access over 22,500 courses taught by industry experts or purchase this course individually.
Service level management processes
From the course: IT Service Desk: Service Management
Service level management processes
- Service level management requires a practical approach that starts with defining services. Service level requirements are detailed definitions of a customers' needs that serve as the blueprint for designing a service. Service level management is part of relationship management, which is vital to the business. Relationship management offers many benefits to the overall business, including building trust, improving customer satisfaction, better alignment of and integration of services and improved overall communication with customers. The key elements of service level management include, identifying customer demand and documented requirements that are gathered in the form of service level requirements. These requirements have to be agreed upon by the customer which may require some negotiation. Once requirements are agreed upon, typically you would create a pilot program and monitor it to determine whether we as a service…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.