From the course: IT Service Desk: Service Management
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Service management frameworks
From the course: IT Service Desk: Service Management
Service management frameworks
- There are many best practices which could be used to facilitate the delivery of services. Best practices are categorized as standards, frameworks, and methodologies. Often, as consultants, we get asked, "Which is the best framework to use?" Well, it's not an easy question to answer and there's not one universally superior framework. It's about what your organization needs to accomplish and what combination of these frameworks, methodologies, standards, and best practices will help you achieve those goals. Organizations must adopt and adapt these tools to develop the service management framework that works best for their specific organization. In one organization I've worked with, they use COBIT to ensure regulatory requirements are met. It also has ITIL as its overall service management framework. It has Agile and DevOps for development to operations. They use IT4IT to establish their overall IT business model, use ISO…
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