From the course: IT Service Desk: Service Management
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
What is a service?
- The foundation for delivering value to your customers begins with understanding their needs. This allows collaboration with them to achieve their goals. Service management builds a framework for your organization that you can use to identify and then deliver the required services, thus value from these services is co-created by the service provider and the service consumers. Organizations need to define services in a manner that customers and users will understand so that the outcomes customers expect are consistently delivered at a cost that the organization can afford. Defining services is similar in purpose to a restaurant menu. To be effective, it must list what can be purchased and how much each line item costs. The same applies for services. What exactly is a service? ITIL 4 defines a service as a means of enabling value co-creation by facilitating the outcomes that customers want to achieve, without the…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.