From the course: IT Service Desk: Monitoring and Metrics Fundamentals
What you should know
From the course: IT Service Desk: Monitoring and Metrics Fundamentals
What you should know
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- [Instructor] Viewers should have a good understanding of the Information Technology Infrastructure Library framework, better known as ITIL, and have experience in a service management business environment. There are no specific product skills required. This course is applicable to all levels of experience as many of the concepts, whilst high-level, are applicable to beginners through to experienced professionals.
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