From the course: Critical Communications for IT
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The standing phase
- [Instructor] Our first phase is the standing phase. While this can be considered ordinary time, don't fall into the trap that standing means business as usual. You should view the standing phase as the time to get prepared to build muscle memory and to develop trust and collaboration that will serve you well in managing a critical situation. We'll give you a sense of some of the indicators you may deal with in the standing phase aligned with each of our resource areas. This is only a small sampling and you can view a more comprehensive list of indicators in the self-assessment module as well as in the practitioner's course. Here we see the indicator related to the people resource in the standing phase. It is in your preparation that you need to clearly define who will be on the team making decisions and who are filling the key roles in your response. We see to our force field analysis the factors contributing to getting…
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