From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Apply the ITIL® guiding principles - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Apply the ITIL® guiding principles
- [Instructor] Here we see the seven ITIL guiding principles. Recall that these are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure, as they're universal and enduring. Let's have a look at how to apply them using each of the seven ways. For the first way, enacting and enabling outcomes, you might want to understand whether or not the organization shares or is driving towards a common set of technology. For the second way, enlightening and empowering people, you'll want to understand what the vehicles are that are available for learning about the terminology, key principles, and models and what support is available for implementing the concepts. For the third way, lowering barriers and increasing enablers, you may want to understand which of the key principles and models are in place and which are not, and what the…
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