From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply the  ITIL® service value chain

Apply the ITIL® service value chain - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply the ITIL® service value chain

- [Instructor] The service value chain is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization. It's an operating model for service providers. It covers all key activities to effectively manage and produce services and products. Here are some ways you might apply the second ITIL foundation concept of the service value chain. The first way, enacting and enabling outcomes, you'll want to know what objectives the organization has for these value chain activities. Also, how do they compare to what ITIL describes and how are you doing against those objectives? For the second way, enlightening and empowering people, you'll want to understand, especially for the activities that most of your work traverses, what learning loops are in place and how people get support for action. For the third way, lowering barriers and…

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