From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Apply general management practices - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Apply general management practices
- [Instructor] Continual improvement is the practice of aligning an organization's practices and services with changing business needs. Through the ongoing identification and improvement of all elements involved in the effective management of products and services. Let's apply the concept of continual improvement methods, models, and techniques, using the second way, enlightening and empowering people. ITIL says to apply this principle we must know and do the things on the left on the table shown here. Review this list, and ask the questions on the right. Asking these questions should highlight some gaps you can fill with improvements. This is the practice of protecting an organization by understanding and managing risks. Risks to confidentiality, integrity and availability of information, and other risks like, authentication and non-repudiation. It's also about aligning an organization's practices and services with…
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