From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply guiding principles, part 1

Apply guiding principles, part 1 - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply guiding principles, part 1

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- The first principle, Focus on Value, means everything we do must add value from the stakeholder's perspective. We must have a relentless focus on value in the organization by individuals and teams. The shared aim is to eliminate or reduce things that do not add value for stakeholder's and add and amplify things that do. Here's one way to apply this principle using the second way, Enlightening and Empowering people. Focusing on people's skills, knowledge and mindsets and empowering them for action. ITIL says to apply this first principle successfully, we must know and do the things on the left in the table shown here. To apply, review this list and ask the questions on the right. Work that is uninformed by what exists and is leverageable wastes a lot of resources. The second ITIL Four Guiding Principle is start where you are. Don't start from scratch. leverage what's already available, observe directly and fully…

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