From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Apply service value system components - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Apply service value system components
- [Instructor] The first component of the SVS is the seven ITIL guiding principles. They're recommendations that can guide an organization in all circumstances regardless of changes in its goals, strategies, type of work, management structure and so on as they are universal and enduring. The guiding principles support effective actions and decisions and continual improvements of all types and at all levels. Let's apply with the fifth way: list the guiding principles. For each, list one thing you can do to add or amplify enablers then list one thing you can do to minimize or drop barriers. These could be simple things like for start where you are, perhaps there is no step in your STL seat to review what's available. Adding a simple bullet to your checklist could go a long way. Governance is how we direct and control an organization. Governance activities enable organizations to continually align their operations with the…
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