From the course: IT Service Management Foundations: Measures and Metrics

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Assessments

Assessments

- In this section of the course, we're going to cover a few different assessment methods that you can use within your company or organization. Now, in the last section, we focus on gathering data and information about the current state of our services and our products by using measurement models. But now we're going to analyze all of that data and information in order to assess its meaning and get a more accurate understanding of our current state. This in turn is going to convert our metrics into measurements and our measurements into actionable information that we can use to report upon against our overall purposes and objectives. In this section, we're going to focus on the five different types of assessment methods that we can use to perform this analysis and reporting. The assessment method or methods chosen are going to depend on the assessment's objectives and the outputs that it should be producing. It's going…

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