From the course: IT Service Management Foundations: Measures and Metrics
Join today to access over 22,600 courses taught by industry experts.
Cascading goals - ITIL Tutorial
From the course: IT Service Management Foundations: Measures and Metrics
Cascading goals
- Since we have different levels of plans within our organizations, it becomes necessary to ensure that we link these plans and the goals that they're trying to achieve together into a cohesive, synchronized, and executable plan. To ensure this happens, we use cascading goals. Cascading goals are going to ensure that your organization's strategy, tactics, and operations are all properly aligned and allows for the reporting of accomplishments up through these feedback loops. Now, by doing this, we're going to end up setting up goals. At each of our goals can be an objective, a target, a success factor, or something else, depending on your context. Now, whatever that goal is, that's what we're working towards. Then we have to look at our purpose. Now, our purpose is, why are we doing this in the first place? Then below that, we have our objectives. And this is, what would success look like to us? Then below that, we have our…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.