From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Create value with services - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Create value with services
- [Narrator] Here, we see the ITIL definitions of Value and Value Co-Creations, the modern idea that value flows multi-directionally amongst stakeholders, not just from provider to consumer unidirectionaly. How do we apply the ITIL concept of Value? As an example, let's employ the third way lowering barriers and increasing enablers. Here's how. List your Services, add columns for Perception of Value, and Relationship Status. Add sub-headings for Provider, Customer, User, Sponsor, and Suppliers and Partners. Now, mark each with a dot to indicate state. Red, yellow, green, gray and so on. Take action to improve the gray or unknown states first then work on the red or bad, and the yellow or degraded. Now, let's apply Value Co-Creation. Here again, we apply the third way. List your Services, and for each, bullet out the value contributions of the Provider and Consumer. Next, list Enablers and Barriers to those Value…
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