From the course: ITIL® Foundation 4 First Look

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Deeper dive into ITIL® 4 and 3

Deeper dive into ITIL® 4 and 3 - ITIL Tutorial

From the course: ITIL® Foundation 4 First Look

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Deeper dive into ITIL® 4 and 3

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- [Instructor] In this video, let's drill down into the differences and similarities among the ITIL 4 exam specification and ITIL V3 Foundation syllabus module topics starting with services and service management. As you can see, both ITIL 4 and V3 cover services and service management. ITIL 4 Foundation introduces four dimensions of service management, organizations and people, information and technology, partners and suppliers, and value streams and processes. If you're familiar with V3 you know that these are roughly equivalent to what was called the four Ps of service management. So these four dimensions aren't really new, per se, but repositioned as dimensions versus Ps. Notice that a key difference is the pairing of information with technology and value streams with processes. These pairings better reflect the complete set of things to consider in any decision or action in service management, large or small, and also better reflect today's organization's more data and value…

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