From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Design processes

Design processes - ITIL Tutorial

From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Design processes

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- [Instructor] Design coordination aims to ensure consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information, and metrics by orchestrating all service design activities, processes and resources. Expect a shift in thinking an activity here to accommodate operations for design, from SRE, as well as design for operations. Also, build pipelines, continuous integration, infrastructure automation, and self-service and design make many formerly manual design processes automated. With a shift left to managing the scripts that generate things over manual steps to validate the things themselves. Perhaps the biggest thing to consider at the intersection of design coordination and DevOps is the impact of the SRE role and operations for design on a design process. Service level management aims to keep pay-the-bills customers satisfied with our services by knowing what services we provide, what they look…

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