From the course: Intro to Service Management with ITIL® 4
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Four dimensions of service management - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Four dimensions of service management
- In this section of the course, we're going to discuss the four dimensions of service management. Now, when we talk about the four dimensions of IT service management, what we're really talking about is four different perspectives. So if I have in the center, the value that I'm trying to co-create, I do that by using different products and services that I deliver as a service provider to my consumer or my customer. Now the consumer and customer has this product that they want to get value from, right? And that means we have to deliver that product or that service. Now, when I go to create a product or service, I look at it from four different perspectives. And these four perspectives are what we call the four dimensions of IT service management. The first one is the organizations and people. The second is information and technology. The third is the partners and suppliers, and the fourth is the value streams and…
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