From the course: IT Service Management Foundations: Measures and Metrics
Join today to access over 22,600 courses taught by industry experts.
Measurements and metrics - ITIL Tutorial
From the course: IT Service Management Foundations: Measures and Metrics
Measurements and metrics
- Measurements and metrics are really important within our organizations. After all, if we aren't measuring our current state and our progress towards a future state, how are we ever going to know if we've improved? And if we've reached the goals that we've set forth in our planning. Now, to do this we're going to need to collect a lot of data. Now, data is collected on products, services, practices, value chain activities, teams, individuals, suppliers, partners, and the entire organization. And by taking all of this information, we can then do some measurement and eventually report on it. Now, when we talk about measurement, this is a means of decreasing the uncertainty based on one or more observations that are expressed in quantifiable units. We're going to measure something. How big is it? How long did it take? All those types of things. Now that's the basic idea of a measurement, but in the IT world, you'll hear…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.