From the course: Learning Lean IT

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Pull terminology and techniques

Pull terminology and techniques - ITIL Tutorial

From the course: Learning Lean IT

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Pull terminology and techniques

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- [Instructor] Cycle time is the time required to produce a part or complete a step, as actually observed and measured. Time spent creating, delivering, or supporting a product or service. It is value-added time and does not include non-value-added time. An IT example would be the value-added portion of mean time to restore service. Work-In-Process, or WIP, is the items of work between processing steps. In lean systems, standardized Work-In-Process is the minimum number of parts, including those being currently processed, needed to keep a process flowing smoothly. Little's Law tells us how WIP, or Work-In-Process, and cycle time relate. For example, if a dev team can handle eight feature requests a month and 16 features are in the backlog, it will take them 60 days to finish. 60 days equals 16 features divided by eight features capacity. So to delivery faster, we can either reduce the size of the WIP, or Work-In-Process, or increase the average completion rate. David Anderson and…

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