From the course: Intro to Service Management with ITIL® 4
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Risks - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Risks
- At this point in the course, we've already mentioned the word risk a few times, but I wanted to dive into it in a little bit more detail in this lesson. Risk refers to a possible event that could cause harm, loss, or make it more difficult to achieve your objectives. Essentially, it's any possible event that could impact our ability to co-create that value through our services. Generally, when most people think of risk in service management, they think about it from a new installation or a project perspective, but risk is also present in the form of our services too. From a service provider perspective, our goal is to minimize risk for our customers who use our services, in this way, risks are similar to costs. But just like costs, our customers will assume that some new risk is going to occur as part of their consumption of our services. For example, if we go back to my Uber example, where I was a customer using…
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