From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Root out variation

Root out variation - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Root out variation

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- [Instructor] While many implementation approaches focus on end-to-end processes, the macro level stuff. What often gets overlooked is working on moments of truth, key interactions between people and systems, the micro level stuff. Like how we run a post-implementation review meeting. Focus you application improvement efforts on key moments of truth. Some people look to getting process out of the way, removing checks and balances to get faster time to value. But simply removing process gates isn't the real answer. Think about it, why do we have to meet about a change or a release or anything? Why? Because of variation and dependencies that if not sorted will have us shooting ourselves and others in the proverbial foot. The right approach that vastly reduces the amount of overhead required for service management, that number one contributor to making it lightweight, is to aggressively root out unnecessary complexity,…

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