From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Service management practices, part 1 - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Service management practices, part 1
- [Instructor] Availability management is the practice of ensuring services deliver agreed levels of availability to meet customer and user needs. Think of it as what we do to keep things up and running and if they go down, to get them up quick. Let's apply the availability management practice using the second way, enlighten and empower people. ITIL cites the availability-related metrics shown here. Which of these do you track as an individual, as a team, as an organization? How's that working for you? Do you see any benefit to changing what you track? Let's use the third way, lowering barriers and increasing enablers to apply this concept. Write down this list shown here, then add four columns. One, barriers, two, actions to minimize or eliminate barriers, three, enablers, and four, actions to add or amplify enablers. Fill these out and cherry pick a few to act on for quick wins. Capacity and performance…
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