From the course: Intro to Service Management with ITIL® 4
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Service offerings - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Service offerings
- In this lesson, I want to briefly consider the concept of a service offering. A service offering is a description of one or more services designed to address the needs of a target consumer group. In essence, a service provider is going to present their services to customers or consumers in the form of service offerings, which describes one or more of their services that are based on one or more of their products. Now service offerings can include goods, access to resources and service actions as part of that service offering. Let's take my own company as an example of a service provider. We have many different products that can help you when you're studying for your certification exams. We have courses on IDOL, PRINCE2 and numerous CompTIA certifications. Each course contains a set of videos, that's one product, a practice exam or two, that's another product, and some amount of access to the instructor to ask…
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