From the course: Intro to Service Management with ITIL® 4
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Services and products - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Services and products
- ITIL was first created around the idea of how to conduct service management within our organizations. So it should be no surprise that we have a specific definition of what is considered a service. According to ITIL 4, a service is a means of enabling value co-creation by facilitating outcomes that the customer wants to achieve without that customer having to manage the specific costs and risks. Now, let's dig into this definition one piece at a time. First, service is a means of enabling value co-creation. This portion of the definition is a reference back to how value is determined as a result of the relationship between the provider of the service and the customer of the service. Next, the second portion of the definition says that this is done by facilitating outcomes that customers want to achieve. Again, this goes back to the concept of value. If I'm giving you something as a service provider that doesn't…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.