From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Technology and architecture

Technology and architecture - ITIL Tutorial

From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Technology and architecture

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- [Instructor] In ITIL-driven shops, service management technology and architecture is applied to services, for example the service catalog is an example of service automation, as is instrumenting services for measurement and improvement and knowledge capture, and to processes, for example implementing monitoring and control systems for event management or automating the meeting of demand with capacity and capacity management, and to functions, for example a self-service portal is an example of automation applied to the service desk function, or build automation is an example of automation applied to the technical management function. With the introduction of devops, all this remains true. The key here is that with devops, the level of automation is much deeper across services, processes, and functions. ITIL lists some event management techniques, compression, correlation, filtering, intelligent monitoring, roll up, and verification. These techniques are still valid in an enterprise…

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