From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Transition processes

Transition processes - ITIL Tutorial

From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Transition processes

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- [Instructor] Change management aims to minimize the business disruption of change, and ensure we can answer the question what changed. The simplest and most effective thing you can do at the intersection of ITIL driven change management and DevOps, is to implement visible ops-style change control. Also, you should expect with DevOps that agility and velocity will tend to trump risks and stability in go/no-go decision about changes. The DevOps postured towards change is to enable and support change, versus to enforce and control processes, and to accept versus prevent failure, with the idea that if you're not failing enough, you're not trying enough. With DevOps, change management becomes more about monitoring, communicating and reacting to continuous change, resulting from release pipelines, rather than focusing on change control and delay, as changes are smaller in scope and impact, but much greater in number. Another shift is toward mitigation and risk controls around changes, for…

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