From the course: Intro to Service Management with ITIL® 4
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Value - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Value
- What is value? Well, in ITIL 4, value is the perceived benefits, usefulness, and importance of something. Now I know this is very generic, but let's dig into this short definition and explore it a bit, because value is an extremely important concept inside an ITIL and service management in general. First, notice in the definition that value is perceived. This means that the amount of value something has is always subjective. Who gets to determine this perceived amount of value? Well, the privilege is reserved for the recipient of the value. So let me give you an example to help clarify it. There's two roommates, Julia and John. One afternoon, they both decide they want to go get an orange. They walk over to the refrigerator, to each get themselves an orange and find that there's only one left in the fruit drawer. They begin to fight with each other because each person really wants that orange for themselves. Julia…
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