From the course: ITIL® Foundation 4 First Look

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Why a new ITIL® 4?

Why a new ITIL® 4? - ITIL Tutorial

From the course: ITIL® Foundation 4 First Look

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Why a new ITIL® 4?

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- [Narrator] ITIL hasn't had a major update since 2007, ITIL v3. A lot has changed since then. Think about it, businesses have changed, as has IT's role in the business. IT's moved from a supporting cast role, to being a strategic capability and the integral part of the typical business, and virtually all the services today's business produce and consume, are IT enabled. And that IT we manage has changed. With the typical environment now a hybrid of traditional IT and cloud/mobile with a march going on at a quickening pace towards the latter. Developments such as cloud computing, infrastructure as a service, machine learning, and block chain, they create new opportunities for value creation and competitive advantage through IT. And new practices have emerged, including DevOps, lean, and agile practices that are better suited to this changed business environment and IT environment. With IT enabled services now an integral part of the business, IT service management has become a key…

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