From the course: Managing Employee Performance Problems
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Continuous informal feedback
From the course: Managing Employee Performance Problems
Continuous informal feedback
- Imagine for a moment the early days of commerce when you had a skilled proprietor. Let's use a blacksmith as an example. He runs a small business making horseshoes. As customer demand grows, he has to hire apprentices. To train the apprentices, ongoing daily learning and feedback must occur. We can envision basic performance management was being conducted. So needed skills could be quickly developed, the feedback was most likely timely, direct and meaningful. And it's highly likely that at any given time the apprentices knew exactly where they stood in the terms of their performance. Today, most popular performance management initiatives are embedded in formality. Even tied to special software. I've observed and believe that too much formality can actually undermine opportunities to cultivate high achievement. I recommend that best performance management starts with the most informal. Using the blacksmith's example, let's walk through what makes informal feedback work. First…
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