From the course: Managing Employee Performance Problems

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Create a coaching solution

Create a coaching solution

From the course: Managing Employee Performance Problems

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Create a coaching solution

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- In working with thousands of managers across North America, I found it very common that when performance issues arise in an attempt to fix them, some managers just dive right in without taking a step back to determine what's really going on to plan the best approach. Thoughtfully crafting a coaching solution is very important in successfully dealing with an employee performance problem. And it involves a process of strategic considerations. To get started, start informal before going formal. The best place to start when addressing a performance issue is to have a simple conversation about what's going on. The strategic purpose of this is to gauge if they see what you see. As an example, if it's something big and they don't see it, that helps you determine what kind of formal coaching needs to occur. Some managers are very surprised when a simple informal conversation can successfully address an issue. They recognize sometimes it's bigger in their head than it really is. Next, as you…

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