From the course: Management Tips

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Dealing with inappropriate comments

Dealing with inappropriate comments

From the course: Management Tips

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Dealing with inappropriate comments

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- Here's a situation we've all seen. You're sitting in a meeting at work. The conversation seems pretty normal. But then, things get a little heated, as people run into issues where they don't agree. You notice, but hey, you've seen this many times. It's normal. Then, someone starts swearing, and personally attacking the intelligence of one of your colleagues. Let me be specific. Your colleague, Jim, says to another colleague, Leonard, "That's a stupid idea, Leo. "Do you even realize what you're saying?" The people in the meeting look startled. Now, let's say you're the boss. What do you do? Well, let's start with what you don't do. Don't choose to do nothing. That only encourages more bad behavior. Also, don't choose to respond with similar bad behavior. That is likely to cause real damage. Instead, let me offer you an escalating series of options to consider. First, if the behavior was bad, but in the context of your group is considered mildly deviant, instead of extremely deviant…

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