From the course: Managing Employee Performance Problems
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Effective performance management
From the course: Managing Employee Performance Problems
Effective performance management
- In order to successfully manage employee performance problems, we need to know what successful performance management looks like. I'm gonna share with you a simple six point framework based on the sciences of human behavior. The first point is to set and frequently communicate clear expectations with your team. This is about communicating what's expected. Make sure it's clear in such a way that leaves no doubt. Typically, when managers hear this, they primarily think of communicating about the job description. However, this point includes the qualities demonstrated when working together and this is crucial because you'll find that most employee performance issues tend to be behavior related, not necessarily skill related. Second, provide ongoing feedback. The feedback needs to come in two forms, positive reinforcement where you acknowledge and express appreciation for the good and immediate constructive feedback when the expectation is not met. If a performance issue begins to…
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