From the course: Managing Employee Performance Problems
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Manage difficult coaching conversations
From the course: Managing Employee Performance Problems
Manage difficult coaching conversations
- I believe one of the most important skills any adult can have is the ability to constructively handle a difficult conversation. Unfortunately, sometimes that's what a coaching conversation becomes. So as managers, we've got to be prepared to tactfully navigate one should the need arise. The goal in successfully managing a difficult conversation is to maintain rapport, keep the conversation moving in the right direction while minimizing volatility. So here are five strategies to accomplish this. Strategy number one, maintain focus with the broken record technique. In many conversations, when an employee is fighting the truth, and they may resort to distracting or diverting by blaming others and circumstances. For example, they may say well, John does that, too. Your response, well, that may be true, however at the moment, we're discussing you. If they continue to divert, or blame shift, use that response again, just with a different tone. For example, you know, that is true, but for…
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