From the course: Collaboration Principles and Process
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The ladder of inference
From the course: Collaboration Principles and Process
The ladder of inference
- Beware of narratives. Finance is always saying no or Jim is never prepared. These narratives are not always wrong, but often, they're exaggerated. Ultimately, they hurt our ability to build trust. Less trust means we're less likely to achieve our collective goal. In order to become more aware of our narratives, it's helpful to know how they work. Let's unpack them by using a tool developed by Chris Argyris, the Ladder of Inference. The Ladder of Inference is a model of the steps we take between observing our world and taking action, how we go from fact to decision. There are seven steps. Most of the time, we don't even realize we're doing them. Our brains run through the steps automatically and instantly. In that short time, our world views are filtered through a set of assumptions and beliefs. If we don't pay attention, we can create narratives that distort reality and hurt our ability to achieve our goals. So, let's go through the Ladder of Inference to slow down this very fast…
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