From the course: Mistakes to Avoid When Resolving Conflict
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Aggressive statements
From the course: Mistakes to Avoid When Resolving Conflict
Aggressive statements
- When I was a child, my mom would say things like, "Because I said so, that's why," or "Because I'm the mom, that's why." But at work, have you ever heard statements like, "Just get the work done and don't ask any questions?" These are aggressive statements, and they are not helpful to resolving conflict, why? Because people need to be heard, and it shuts down conversation, which leads to forced and bad solutions, and people resent it, and then they stew and then tension grows. So aggressive statements can make conflict worse and they usually do, and here's the deal. You may have a hard time recognizing whether your statements are aggressive or assertive. Aggressive statements are statements that are meant to force people to do something, while assertive statements are statements that simply state what you need in a respectful way. So I want you to change your aggressiveness to be more assertive. Go back to the…
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