From the course: Mistakes to Avoid When Resolving Conflict

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Jumping to solutions

Jumping to solutions

From the course: Mistakes to Avoid When Resolving Conflict

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Jumping to solutions

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- Here's a typical conversation that I often hear. Carmen says, "Jim, I really don't like your open door policy because you're not really that available." Jim says, "Okay, Carmen, I'll just be more available." This might sound like a resolution, but really, it's a flawed solution. I want to help you from making the same mistake and jumping to solutions to resolve conflicts too quickly. So, you might be thinking, "But Lynne, I came up with a solution. The conflict is over." Well (chuckling) it's not really over because, number one, how do you really know what this conflict is about? You don't have enough information. And number two, there was really no conversation that could help the two of them come to a really good solution. So, here are two ways to keep from trying to fix the situation too soon. First, I want you to ask at least five open questions before proposing a solution. In the conversation between Carmen…

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