From the course: Microsoft 365 Enterprise Administrator Expert (MS-100) Cert Prep: Design and Implement Services

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Create and manage service requests

Create and manage service requests

- [Instructor] So let's say that you're having an issue within your Microsoft 365 tenant and you've come through and you've looked at all the services and things look okay, or even if you see advisories, they're not related to the problem you're having. Right, so there are no incidents. There's no advisories that are causing your problem. Even if you look in the history, you're not seeing anything that relates to it. Well, then what you might want to do is you might want to going to ahead and report the issue yourself, okay. You do that by going ahead and clicking on report an issue and you just go through and there's kind of just a real brief questionnaire here. And, you know, is it causing significant impact to your business? Where is the issue occurring? It wants to know what service or product you're having the problem in. How would you categorize the issue? And a brief description about the issue. And then that…

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