Knowing where to get help to troubleshoot Office 365 hiccups and get the latest Office 365 training will keep your employees productive. In this video you learn where to find Office 365 resources and how to distribute the curated information to others.
- [Narrator] As IT professionals, we know we have to keep up and keep current. As Microsoft and others continually improve their offerings, part of our responsibilities is to understand these offerings and then be able to help our users. Microsoft has several resources that we can leverage to help us keep current. Let's go ahead and explore these resources, starting off with the Microsoft 365 Roadmap. Here you can see what has recently launched, what features are currently rolling out, and what's in development. And I know this list can be really overwhelming if we're looking at 433 items that have launched. Well, we can filter this down a little bit. Let's say we're only interested in Office 365. You'll notice the number of launched decreases. We can filter that down even further. I'm only interested in Microsoft Outlook. And we can see under launched, we're down to hundred and 57 items. From here, when you select one of these items, you then get the information about it, and you can email it directly from here to whoever needs to know. You can also leverage the Office Training Center. And you'll hear me refer to this site throughout the course. It's here you can learn about specific applications. For example, let's go ahead and select Word. Within each of these trainings, you'll find lessons to help you become familiar with a specific action. For example, if you wanted to add and edit text. And this is further broken down into finding and replace text, checking grammar, et cetera. Next, we have the Office 365 Community. This is your one-stop-shop for all the best practices and latest Office 365 news. This is a forum where you can ask questions, help others, and learn about the newest trends. For example, if we want to look in Change Alerts, we can see all the activity related to Change Alerts. We can view the replies. We could even start a new conversation. And finally, we have the Office Blogs, which are great for finding articles and learning how others are using the product, plus other industry-relevant information. For example, we have a presentation from McKnight. You may be thinking, "This is fantastic. "I have all this information. "But now what? "What do I do with it?" Well, your first step is to create it, not only for yourself but for your users. Your users will want to be self-sufficient without being overwhelmed. I find the best way to do this is create a bookmark file and then distribute that to your users. There'll be different ways to create the file depending on the browser that you're using. In my case, I'm using Chrome. I'm going to select Bookmarks, and then Bookmark manager. The bookmarks that I want to export and share to my users are already in my list. I can then go ahead, export my bookmarks. I'm going to put this right on my desktop and call it Office 365 links. Once you have your bookmark file, then you can distribute that file using various resources. You can save it in OneDrive and share it. You could email it directly to your users and have them import it. Or you can distribute it through other means such as Yammer, and attach the file from here. The users and the IT support group will now have access to that file. We could also distribute it via SharePoint if we wanted to do so. In our example, we're going to put it in employee resources. I'm simply going to upload a file, locate that file one more time. Our users can then update their bookmarks using that bookmark file. I cannot emphasize enough how important it is for you to keep current and to be able to help your users. You want to ensure your users are having a great experience with Office 365, and that they're using the tools to help them do their jobs properly and efficiently.
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, and Power BI
- Creating diagrams with Visio
- Staying on top of tasks using Microsoft Project and Planner
- Configuring Outlook
- Communicating with Teams
- Working with OneDrive and SharePoint
- Sharing content with Sway and Stream