From the course: Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/Microsoft 365)

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Troubleshoot: Visio compatibility

Troubleshoot: Visio compatibility

- [Instructor] As with most Office applications, you may experience some challenges if there are different versions of the application being used in the environment, and Visio is no different. If some of the users in the environment are using a newer version of Visio, and some are still using an older version, there's going to be some hiccups. Visio like Excel, comes with a compatibility checker to advise you on these possible issues. You will find the compatibility checker under file, info, check for issues, and then check compatibility. The checker will let you know which features in this document are not supported by earlier versions. If you save this file as an earlier version, you may lose some of the features. In our example, we can see that some of the theme effects may not be viewable when using an earlier version of Visio. That's okay, I'm going to select OK. But I am going to save this in an older file format for…

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