From the course: Microsoft 365 for Administrators: Supporting Users

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Troubleshoot user accounts

Troubleshoot user accounts - Office 365 Tutorial

From the course: Microsoft 365 for Administrators: Supporting Users

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Troubleshoot user accounts

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- [Instructor] Sometimes things go off the rails. When this happens to your user accounts you can follow these simple troubleshooting techniques to get your users back on track. The first thing you'll want to do is delete all cookies, temp files, history, saved passwords, and forms from all of the browsers that you have on the PC. I have two examples here. One from Chrome and one from Edge. Please refer to your specific browser for details on how to do this. You'll also want to delete all the temporary files from the PC. On a Windows PC you'll find the temporary files in the Windows directory under temp. And this will be followed by deleting all the prefetch files from the PC. Prefetch files are the files that contain information about applications. These files help the app start faster. You'll find these files in the Windows directory. You'll also want to remove or disconnect any of the mapped drives that are on the…

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