Users will inevitably experience challenges when using their Office 365 account. Learn how to step through common troubleshooting techniques when a user experiences difficulties with their Office 365 account.
- [Instructor] Sometimes things go off the rails. … When this happens to your user accounts … you can follow these simple troubleshooting techniques … to get your users back on track. … The first thing you'll want to do is delete all cookies, … temp files, history, saved passwords, and forms … from all of the browsers that you have on the PC. … I have two examples here. … One from Chrome and one from Edge. … Please refer to your specific browser … for details on how to do this. … You'll also want to delete … all the temporary files from the PC. … On a Windows PC you'll find the temporary files … in the Windows directory under temp. … And this will be followed … by deleting all the prefetch files from the PC. … Prefetch files are the files that contain information … about applications. … These files help the app start faster. … You'll find these files in the Windows directory. … You'll also want to remove or disconnect … any of the mapped drives that are on the PC. … You can also remove the stored passwords …
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, and Power BI
- Creating diagrams with Visio
- Staying on top of tasks using Microsoft Project and Planner
- Configuring Outlook
- Communicating with Teams
- Working with OneDrive and SharePoint
- Sharing content with Sway and Stream
Skill Level Intermediate
1. Getting Users Started
4. Getting Things Done
6. Media Rich Apps
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