From the course: IT Service Management Foundations: Tools
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Accessible - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools
Accessible
- [Instructor] The accessible consideration. No ITSM tool is an island. Importing your data makes the tool yours. It allows the tool to reflect your IT environment, your staff, your users. Exporting data lets you preserve data in an archive, share with others, and apply external analytical tools. In the next video, we'll survey import-export methods and describe some specific tool for utilities.
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