IT Service Management Foundations: Tools
With Jim Kerrigan
Liked by 2,092 users
Duration: 34m
Skill level: Beginner
Released: 1/20/2021
Course details
You understand ITSM and ITIL, but how do you make it standard operating procedure at your company? Instructor Jim Kerrigan teaches you about the top ITSM tools available and what to keep in mind when choosing and implementing them. First, Jim goes over which tools and considerations are covered in this course. He discusses which of the selected tools have notable features of accessibility. Knowing who changed what when is the basis of auditability, and Jim talks about which tools excel here. He explains which tools are most efficient. He shows you which tools have the best out-of-the-box functionality, then does the same for measurability. Jim describes which tools handle permission schemes well. He goes into which tools do best with out-of-the-box and custom reports. He discusses which tools preserve your configuration/customization work during upgrades. In conclusion, Jim covers where you can get more information on the tools surveyed in this course.
Skills you’ll gain
Meet the instructor
Learner reviews
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Crystal Kingston
Crystal Kingston
Family Case Manager at Indiana Department of Children and Family Services
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Dara Soyinka
Dara Soyinka
Management Information System Executive @ TD Africa |Help Desk Support | D365 F&O | System Admin
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 12 quizzes
- Learn on the go Access on tablet and phone
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