From the course: IT Service Management Foundations: Tools
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Measureable - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools
Measureable
- [Instructor] You'll want to get your ITSM tool selection right, and the implementation right, and the rollout right. Then, you'll need to keep your finger on its pulse to see if it performs as you expect. Those are the results of good planning and a respect for continual service improvement. To do the work of CSI really depends on getting the measurements right, and the next video shows how our ITSM tools facilitate that work.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.