From the course: IT Service Management Foundations: Tools
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Notable tool features highlighting Freshworks - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools
Notable tool features highlighting Freshworks
- [Instructor] While you debate what to customize, configure or otherwise add to your ITSM tool, your vendors is doing the same thing as they look across their customer base. You want to be very familiar with two things. One, your vendor's upgrade cycle so you can stay informed when new revised removed features as well as known errors and patches. And two, your vendors promote to production recommendations on introducing alterations to the production environment. We'll look at both of these topics and then spend some time describing ServiceNow's update set tool that captures changes and manages the promote to production process. Regarding the upgrade cycle, vendors typically release features and functions on a known cycle. And, you're often asked to stay reasonably current such as running a current version or at least a version released in the last 12 months in order to qualify for support. Now, long before an upgrade…
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