From the course: IT Service Management Foundations: Tools
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Notable tool features highlighting ManageEngine - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools
Notable tool features highlighting ManageEngine
- [Instructor] A well-defined process is measurable. You can trace the procedures that implement the process and measure its progress and output. Process outputs are inherently accountable. This suggests there is always something there to measure. Here we're going to look at how our selected tool support metrics, key performance indicators, and dashboards. BMC has a large collection of out of the box key performance indicator reports. Dashboards are also supported, and the example here shows failed and successful work order executions by month. EasyVista provides default dashboards for many processes. Furthermore, you can configure a visualization widget for fields on that dashboard, like the example here that shows the widget for the number of incidents per week. Freshservice has a basic and advanced version for their analytics tool. Visual presentation widgets can be added to dashboards to show additional information.…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.