From the course: IT Service Management Foundations: Tools
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Upgradeable - ServiceNow Tutorial
From the course: IT Service Management Foundations: Tools
Upgradeable
- [Instructor] Everyone alters their ITSM tools in some way to more closely match their needs. Some are even further customized away, and perhaps far away from out of the box. In this video, we'll try to uncover the way a tool preserves your configuration or customization work each time the vendor upgrades the platform. Similarly, we'll look for methods to help you avoid interfering with the vendor's work.
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