From the course: Converting Face-to-Face Training into Digital Learning
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Assess performance through on-the-job checklists
From the course: Converting Face-to-Face Training into Digital Learning
Assess performance through on-the-job checklists
- [Instructor] The best way to assess how well a student can perform the work task we're teaching them is to have them perform it on the job. This is commonly done through on-the-job checklists. There are different ways you can form a checklist but for this discussion, we'll look at yes/no checklists, meaning the person you're testing either performed the task or they didn't. So, how do you create one? Well, the first thing is to consult with at least two subject matter experts, meaning people that do that actual job. That's really important. Have the subject matter experts break the main task you're testing for, say a customer service technician properly greeting a customer, into sub-tasks: smiling, introducing yourself as a representative of the company, and so on. Once the subject matter experts have agreed on the sub-tasks, you as the instructional designer have a number of decisions to make. How many…
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