From the course: Converting Face-to-Face Training into Digital Learning

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Tools: Performance support

Tools: Performance support

From the course: Converting Face-to-Face Training into Digital Learning

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Tools: Performance support

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- [Narrator] If you decide to add performance support to your digital blend, that is providing workers resources when they need help with an on-the-job task, you're going to need a place for those resources. So let's talk about tools that could help you with that. You might start by creating a space in your company's internal website or social site, and placing the resources there. This is a good first step if the resources are quick to get to when the employee needs it. Another strategy is to use what's called a knowledge base. A knowledge base is a software application that lets workers search for resources that'll help them complete a task or answer a question. Customer service and IT representatives fielding calls from customers often use a knowledge base. Your company may already have one. A few popular knowledge bases are ServiceNow, Zendesk, Document360, and Salesforce. Salesforce isn't technically a knowledge base,…

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