From the course: UX Design: 2 Analyzing User Data
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Gather the information
From the course: UX Design: 2 Analyzing User Data
Gather the information
- [Instructor] As I've already mentioned, I recommend taking handwritten notes rather than typing them, and I definitely don't recommend video recording. The most important thing to capture is user quotes that sum up the experience. It's also important to listen for users' goals, what they're trying to achieve, and to note down the actions they take towards achieving those goals. Rather than writing, user doesn't like iPhone keyboard, it's better to write the user's quote, like, "I'm used to using Swipe. "This is much slower." That type of data is richer and more believable. Do write down what people say and do. Take photos of the environment if you're allowed to as well. Engage with them. Smile and respond non-verbally, and ask open-ended questions, like, can you tell me more about that? Also ask for examples, times when the thing you care about has happened in the past. However, don't engage in conversation. Don't write down solutions or bug fixes. Remember, if you're doing this…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.