From the course: UX Design: 2 Analyzing User Data
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Understand good observation techniques
From the course: UX Design: 2 Analyzing User Data
Understand good observation techniques
- [Instructor] The goal of the observation is to gather as much information about how users approach the task you care about as possible. Any time you spend talking or interrupting the participant is time when you aren't gathering data. The best thing to do is let the participant get on with their life while you watch. You might ask them to think out loud as they're working. Your role is to be an active observer. The only tools you need for a site visit are a notebook and a pen, and a roll of duct tape. The notebook and pen are for taking notes and sketching the environment you see users working in. Don't record video of the interaction. Video recording changes how users react to you. Also, you'll never have time to watch the tapes. Video recording also makes you lazy. You feel like the video recorder is watching so you don't have to. Also, don't use a laptop for note taking. It's too intrusive, and it's a barrier between you and your participant. The duct tape is for your mouth. Yes,…
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