From the course: Interaction Design for the Web
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Design for delight
- So that brings up to the crux of interaction design. Your aim should be to delight your customers. Throughout this course, we've talked about the nuts and bolts of interaction design. We've explained why it's best to design interfaces a certain way to accommodate how people's brains work. All those guidelines are necessary in order to create great interactions, but they aren't enough. There's something extra about interactions that truly stand out, interactions that truly delight us. That thing is the human touch. It's about showing that you as an interaction designer understand what it means to be human, that you've thought about the people who use this interface, and that you've found ways of taking away the little annoyances, to give them functionality they didn't even know they needed, and to treat them like superstars. Someone who's written about this is Kathy Sierra. Way back in 2006, she made a list of tips for ways you can create user delight in out of context ways that…
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